|About Us Model Masters are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org|
Our Contact details:
International House Clifton Road Weston-super-Mare Somerset BS23 1BW United Kingdom
Phone: (01934) 629717
Fax: (01934) 620946
Email: websales [at] modelmasters [dot] co [dot] uk
VAT Registration Number: GB 496559382
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason (stock missing). In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling There is a standard shipping charge of £7.00 for all UK mainland orders. Unless next day delivery is required where the delivery charge will be £10.00.|
For orders placed by our overseas customers standard charges apply.
|Delivery Schedule We aim to dispatch your order right away. Delivery of goods that are in stock will usually be within seven days. Items out of stock will be placed on back order and supplied as soon as possible.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security Model Masters uses Sage Pay - a secure online payment service provider - to protect customers' credit card payments.|
Should we need to refund you any monies you will be contacted to request your credit card details so that we can refund you your money immediately.
|Guarantee We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (01934) 629717 (International +44 (01934) 629717) or fax us on (01934) 620946 or write to us at International House Clifton Road Weston-super-Mare Somerset BS23 1BW United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Goods maybe returned to us within seven days of receipt providing that you have notified us before hand. Any goods returned must be returned to us in the condition they were received. The cost of packing and returning any goods will be the customers responsibility. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
|Remittance Terms Refunds will be given on the receipt of goods unless otherwise advised. Credit card details will have to be obtained for refunds.|